Appointments

• Student Health Centre 01904 439101   
• Monkgate Surgery 01904 439100

  Sometimes if you're appointment is urgent and we cannot book you in to the university health centre, we may book you an appointment at Monkgate sugery, which is located close to the university campus.

  Ring the numbers listed above to book an appointment. You can also book in person or use the internet (please ask at reception for information on how to register to use this service). Please tell us immediately if your call is an emergency. The receptionist may ask you for details about your illness/problem. This is so she can select the best person for you to see. The more you let us know, the better we will be able to help you. If you visit in person and don't want to tell the receptionist your problem in front of others, you can ask to speak to them in private. Appointments fill up quickly so make sure you book in advance.

  • Patients with urgent problems will be seen as soon as possible.
  • Consultations take place throughout the day. Normal surgery appointments are every 10 minutes and are for one person and one problem only; please let the receptionist know if you require a longer appointment.
  • Patients can be seen at any of our surgeries (ie Acomb, Monkgate) as all our medical records are computerised, so patient information is available to any doctor/nurse at any site.
  • Please tell us if you want someone to accompany you during an examination, or a private room to discuss any matters.

  Do I need to see a doctor or a nurse?

  Our experienced nurses are Nurse Practioners. They are able to offer a wide range of health care as well as the "traditional" nursing jobs, including

  • Any minor illness (such as earache, cystitis, colds, sore throats, flu type illnesses)
  • Advice on most health concerns and sign posting to the right people
  • All contraception (including implants and emergency contraception)
  • Asthma/ diabetes /other long term conditions
  • Dressings
  • Sexual health screening
  • Skin problems - eczema
  • Smoking cessation
  • Comprehensive travel advice

  If you are unsure about who to see, explain your problem to the receptionist and she will be able to help. 

  Urgent Care Clinic

  York Medical Group has launched it's Urgent Care Clinic - our new service offering on the day treatment.

  This service is available for all our patients registered at any site.

  We have grouped our sites into axes:  

  • Acomb and Woodthorpe are the Acomb Axis.
  • Water Lane, 32 Clifton and Tower Court are the Clifton Axis.
  • Monkgate and York St John are the Monkgate Axis.

  How it works:

  • Phone or call in one of our sites from 8:00 on any working day, Monday to Friday. The earlier you contact us the better we will be able to place you in the right appointment. Appointments will run from 08:30 to 18:00.
  • Briefly explain your symptoms to your Patient Care Co-Ordinator. The PCCs are fully trained to signpost you to the appropriate service or clinican.
  • Your Patient Care Co-Ordinator will take some details and book an appointment face to face with the Urgent Care Team, or will arrange a telephone consultation, skilfully signposting you to the most appropriate appointment for you.
  • If a telephone appointment has been offered to you, a telephone clinician will phone you during the morning on your chosen contact number. *Please note this may be from a blocked/unknown number – please be prepared to answer the call.*
  • If a face to face appointment is offered to you, you will be given an appointment time at one of our Urgent Care Clinic sites. (The Urgent Care Centre may not always be based at your usual surgery but will usually be available on your axis. For example you may be a Water Lane patient but the nurse or doctor may be working from Tower court that day.)

   Please be assured, if you feel your problem is urgent, we will always arrange for you to receive advice from a clinician on the same day.

   *Please note if you have an emergency that is life threatening, you will need the Emergency Department – call 999*

  Cancellations

  Please let us know if you cannot make your appointment or do not intend to go for what ever reason. We have had a large number of people who do not turn up to their appointments. If you let us know that you can't make your appointment, it can then be used for another patient. We are very busy at the beginning of term, so please show some consideration turn up to your appointments on time, or let us know if you can't make them.

How to use our Online Services

Help with our Online services

To obtain a password to be able to manage your appointments and prescriptions online, you will need to speak to one of our receptionists.

Managing Appointments with SystmOnline

You will be able to see up to five past appointments and all future appointments. You will also be able to book and cancel appointments.Your practice may limit the number of future appointments that you can have at any one time. If you have already reached this limit and would like to book another appointment, you should contact your practice by telephone or in person.

Booking an Appointment

Providing you have not already reached your practice's limit for the number of future appointments, you can book an appointment using this service.

Click the Book Appointment link on the Home Page or the Book Appointment button on the main menu bar.

The page displayed shows details of all the sessions at your GP practice that are available for online booking. The table shows the date an appointment is available, the earliest and latest slot times, as well as the location, clinician and session type.

Your practice may have decided to allow you to book more than two weeks in advance. If they have, a drop-down list will be available for you to select dates further in the future. Select an option from the list and click Show.

Click View Available Appts at the end of the row for the session you require.

A list of appointments is displayed showing the appointment type, start and end time, and duration of the appointment. The most useful columns for you are 'Start Time' and 'End Time'.

Click Book at the end of the row for the appointment you require.

Check the details of the appointment, including the full address - if your practice operates from more than one site, check that this is where you want to go. If appropriate, enter the reason for your appointment in the Reason field, e.g. Blood Pressure check. This will help practice staff to prepare for your appointment. Bear in mind, however, that any information you enter may be visible to all practice staff and not just to the clinician you are going to see.

To continue without booking the appointment, click Cancel.

To confirm the appointment, click Book Appointment. The appointment is confirmed.

To print the details, click Print. Otherwise, click Back or any other menu option.

Cancelling an Appointment

To cancel an appointment:

1. Go to the Future Appointments page and click the Cancel Appointment button relating to the appropriate appointment.
2. Check the appointment details and click Cancel this appointment.
3. To continue without cancelling the appointment, click Back or any other menu option; otherwise, click Close.

Managing Prescriptions with SystmOnline

For certain drugs, you can request a new prescription.

Click the Current Prescriptions link on the Home Page, or the Current Prescriptions button on the main menu bar.

All current repeat prescriptions are listed with the drug, dosage, quantity, last issued date and status. An empty tick box in the left-hand column means you can ask for a new prescription for that drug.

To request a repeat prescription:

1. Select the drug by ticking the box in the left-hand column. If the item you require is not listed or if you need to include further information with your request, type the details into the Medication Request Notes field. When providing this information, you should bear in mind that it may be visible to all practice staff.
2. Click Request Medication. The Medication Order Summary is displayed, stating that a request has been sent to the practice to re-prescribe the item(s), and that the prescription will be ready for collection in two working days (after 2pm).
3. Click Return to Current Medication to return to the Current Prescriptions page where the status of the drug will show that it has been requested.

Changing your Contact Details

To change your address, telephone number(s) or email address:

1. Click the Change Contact Details link on the Home page.
2. Enter your new details then click Submit new contact details. A message is displayed, showing that your details were sent successfully.

Note: If you are happy for your practice to send text messages to your mobile telephone, e.g. appointment reminders, select Allow SMS notifications and ensure that you have provided your mobile telephone number.

Sick Leave and Certificates

If you are unwell and unable to attend lectures, please inform the Campus switchboard and your lecturers for that day.

Absences of less than seven days require a “self certificate.” This is a form obtained from the Medical Centre, which is filled in by you. If you are unwell for more than this period, it is best to make an appointment to see the doctor who will then advise and certify as appropriate.

There are certain circumstances when the College does not accept self-certification:

• Presentations whether group or individual.
• Exhibitions of work scheduled for specific dates that involve the presence of external examiners.
• Placements involving external examiners or assessors.
• Unseen written examinations.

Training Practice

We are a training practice. This means hospital doctors wanting to enter general practice typically spend six months with us in order to gain the necessary experience they need to become family doctors. In addition, we teach student doctors based at Hull York Medical School.

As a training practice, your medical records may be used for educational purposes. Because of this, we ask patients registering with us to sign a consent form giving permission for their records to be used in this way. On occasions, your permission may be requested to video record a consultation.

You are entirely free to withhold this permission, and this will make no difference whatsoever to your care.

Non-NHS Services  

The proper role of the GP is the care of patients who are, or believe themselves to be, ill. As a result, certain services are not included on the NHS, such as private certificates for employers, medical examinations for job applications, fitness to drive (HGV/PSV), etc. When you hand requests to us, please check if a fee will be charged.

The fees charged are based on the British Medical Association (BMA) suggested scales and start at £15.00 and increase according to the amount of work involved and responsibility taken. We do not offer this service on a Monday or a Tuesday (as these are our busiest clinical days).

Please note terms: Cash/Cheque on completion please.

Private Fees for Non-NHS work from April 2016 Please speak to Reception

Travel:

Fitness to travel Certificate £30.00

Holiday cancellation Claim form £30.00

List of Medication required for Travel £30.00

Access to Medical Records

Medical Records request from Solicitor £50.00

Medical Records request from Patient £25.00/£50.00 (depending on size of record request)

+0.60 per sheet

Medicals:

Assesment of Capacity (COP3 Form) £55.00

HGV/PSV/Taxi Medicals £90.00

Pre-Employment Medical £65.00

Occupational Health Medical £125.00

Pilot Certificate £40.00

Miscellaneous:

Power of Attorney £120.00

Witness Signature for Document  £55.00

Shotgun Certificate £30.00

Private Sick Note  £25.00

Letter To whom it may concern £30.00

Insurance Claim Forms  £30.00

Private GP  Consultation  £65.00

Private Nurse Consultation £50.00

Private Healthcare Assistant Appointment £25.00

Home Visit GP £150.00

Health Declaration Form/OFSTED £30.00

Home Visit/Elderly/Medical Paperwork £160.00

Fees for patients from reciprocal countries 

Please note - Terms: cash or cheque on completion please.

• GP consultation time - £65.00
• Home visit - £160.00
• Nurse consultation - £50.00
• Health Care Assistant Appointment £25.00
• Telephone advice - FREE

List of countries with reciprocal healthcare agreements: but patient must show E111 or they have to pay: 

Anguilla, Australia, Austria, Barbados, Belguim, British Virgin Islands, Bulgaria, Channel Islands, Commonwealth of Independent States, Czech and Slovak Republic, Denmark, Falkland Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, USSR (except Latvia, Lithuania, Estonia and Yugoslavia), Iceland, Ireland, Isle of Man, Italy, Liechtenstein, Luxembourg, Malta, Montserrat, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, St Helena, Spain, Sweden, Turks and Caicos Islands.