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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints/ Comments

Customer service formWe make every effort to give the best service possible to everyone who attends our practice. However, we’re aware that things can go wrong, resulting in a patient feeling that they have a genuine cause for complaint.  If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. Simply contact the practice manager and he will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception.

However, if you feel we have not dealt with the issues you have raised as you would wish, you can write to the Complaints manager at North Yorkshire and York PCT (address below).  The PCT also operates a Patient Advice and Liaison Service (PALS), which can often help resolve any problems before they become formal complaints. To speak to a PALS officer, ring: 0800 06 88 000

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Smoking and E-cigarettes Policy

Smoking in all enclosed / indoor public places and workplaces in the UK is illegal. Smoking within rooms within buildings are prohibited. Anyone caught smoking in a probibited area will be requested to leave and is liable for a fine of £50 (£30 if paid within 15 days). Failure to pay would result in a fine of £200 and a criminal record. Patients repeating the offence will be removed from the practice list. Electronic Cigarettes also form part of this ban and must not be used on practice premises.  

North Yorkshire and York Primary Care Trust

The area served by York Medical Group is in the district covered by North Yorkshire and York Primary Care Trust. This PCT is responsible for ensuring you get all the services you need. For details of all primary care services in the area, look at Your PCT Guide to Primary Care Services at http://www.nyypct.nhs.uk/or get the information you need at http://www.nhs.uk/. The PCT also produces Your Guide to Local Health Services.

You can contact them at: Sovereign House, Kettlestring Lane, Clifton Moor, York, YO30 4GQ; Telephone: (01904) 825 110



 
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