Putting Patients First
The Friends & FamilyTest (FFT) is a feedback tool which offers patients the opportunity to provide feedback about the care and treatment they have received. This is not a traditional survey; this will be a continuous loop between our patients and staff.
The FFT questions asks if patients would recommend the services we provide and how we could improve them. This provides a mechanism to highlight both good and poor patient experience. The data is completely anonymous and is not compulsory, but is available to all patients.
If you would like to participate in the survey please click here.
The Primary Aims of FFT:
- Are to gather useful feedback from patients and directly fed this information back to the staff that provide their care,
- Identify areas where improvements can be made,
- Inform current and prospective patients about the experiences of those who use the practice.